Privacy Policy

Last updated: 29th October 2026

At The Kabin Company, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and protect your information when you visit our website, contact us or purchase a cabin.

1. Who we are

The Kabin Company designs and builds bespoke cabins.

For the purposes of UK data protection law, the organisation responsible for handling your personal information is:

The Kabin Company (UK) Limited 

3 Tigwell Barn
East Meon, near Petersfield
GU32 1PJ

Email: jack@thekabincompany.co.uk 
Website: www.thekabincompany.co.uk 
Company registration number: 11752120

2. Information we collect

Depending on how you interact with us, we may collect:

  • Contact information: Your name, email address, telephone number and postal address.

  • Project information: Details about your cabin requirements, designs, specifications, delivery location and correspondence relating to your project.

  • Transaction information: Quotations, invoices, payments and other information relating to your purchase.

  • Website information: Technical information such as your IP address, browser type, pages visited and information collected through cookies or similar technologies.

  • Communications: Emails, enquiries and other correspondence you send us.

We collect this information directly from you when you contact us, request a quotation or commission a cabin, and automatically through certain website technologies.

3. How we use your information

We use your personal information to:

  • Respond to enquiries and provide quotations.

  • Discuss, design and manufacture bespoke cabins.

  • Manage contracts, invoices and payments.

  • Organise delivery and any separately agreed installation services.

  • Communicate about project progress, specifications and delivery arrangements.

  • Provide customer support, aftercare and resolve any concerns.

  • Maintain our business and financial records.

  • Operate, maintain and improve our website.

  • Send marketing communications where permitted by law.

We do not sell your personal information to third parties.

4. Our legal basis for using your information

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal information.

We generally rely on the following:

Contract: To provide quotations requested by you, enter into agreements and fulfil our obligations when you purchase a cabin.

Legal obligation: To maintain financial records and comply with applicable tax, accounting and other legal requirements.

Legitimate interests: To respond to general enquiries, manage our business, improve our services, maintain website security and provide appropriate customer support, where these interests are not overridden by your rights.

Consent: Where required, for certain marketing communications and cookies or similar technologies. You may withdraw your consent at any time.

5. Sharing your information

We may share relevant personal information with trusted third parties where necessary to provide our services, including:

  • Delivery and specialist transport providers.

  • Contractors and tradespeople involved in separately agreed installation works.

  • Suppliers, where information is necessary to fulfil your order.

  • Accountants, payment providers and professional advisers.

  • Website hosting, email and IT service providers.

  • Regulatory authorities where disclosure is required by law.

We only share information reasonably necessary for the relevant purpose and require service providers handling information on our behalf to protect it appropriately.

6. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contracts, providing aftercare, maintaining records and meeting legal obligations.

Financial and transaction records are generally retained for six years after the relevant accounting period, or longer where legally required.

Other customer and enquiry records are retained according to their purpose, any continuing contractual or warranty obligations and applicable legal requirements.

[Confirm and insert your retention periods for unsuccessful enquiries, project correspondence and completed customer files.]

When information is no longer required, we will securely delete or dispose of it.

7. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to customer information is limited to those who need it for legitimate business purposes.

8. Cookies and website analytics

Our website may use cookies and similar technologies to operate effectively, remember preferences and understand how visitors use our website.

Cookies are small files stored on your device when you visit a website.

Some cookies are necessary for the website to function. Other cookies, including certain analytics or advertising cookies, may require your consent before they are used.

Where consent is required, you will be given appropriate choices and the ability to withdraw that consent.

You can also manage cookies through your browser settings, although disabling some cookies may affect website functionality.

9. Marketing communications

We may occasionally share news about our cabins, projects and services where we have an appropriate lawful basis and comply with applicable electronic marketing rules.

You can opt out of marketing communications at any time by following the unsubscribe instructions, where provided, or by contacting us directly.

We will not use your contact details for unrelated marketing purposes without an appropriate legal basis.

10. International data transfers

Some of the third-party services we use may process or store personal information outside the United Kingdom.

Where this happens, we will ensure that appropriate protections are in place in accordance with applicable UK data protection law.

11. Your rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your personal information in certain circumstances.

  • Ask us to restrict how we use your information.

  • Object to certain processing, including direct marketing.

  • Request the transfer of certain information to you or another organisation.

  • Withdraw consent where we rely on it.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us at: jack@thekabincompany.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Website: www.ico.org.uk

12. Third-party websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

13. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements.

The latest version will be available on our website, with the date of the most recent update shown above.

14. Contact us

If you have any questions about this policy or how we handle your personal information, please contact:

The Kabin Company

Email: jack@thekabincompany.co.uk
Address: 3 Tigwell Barn, East Meon, near Petersfield, GU32 1PJ